Our vision is for a world in which children and young people no longer face life-shortening conditions. And until that day comes, our mission will always be to offer them, and their families, as much support, love and laughter as they can handle. And to add in our special ingredient: the magic of yes.
We’re also determined to transform the world of children’s hospices. We’re tearing up the old rule books, taking a fresh and creative look at the way things are done. We’re offering new services that have never been done before. We’re listening and responding to children and their families, rather than telling them what they can or can’t do because ‘that’s the way it’s always been’.
We only ever say yes
We simply don’t believe in ‘can’t’. We always, always, always say yes to children and their families. And it’s that absolute determination to open up a world of possibility that means we can make magic happen.
We do new things
It was obvious to us that parents can face difficult news much earlier than children’s hospices have ever handled before. So we set up a service to support families during pregnancy and birth. No one else is doing what we’re doing to our scale. It’s so different, we’ve been invited to talk about it at international conferences.
Only the best is good enough
The Care Quality Commission (CQC), which inspect hospices, rates us as ‘outstanding’. This puts us in the top 1% of all of the organisations they inspect. We’ll never stop working towards being the best we can be.
Volunteer Role TitleVolunteer Receptionist
About the Volunteer RoleThis role will be part of our wonderful reception team. You will be located at Russell House, Fell Greave Road, Huddersfield, HD2 1NH. Our reception is open Monday to Friday 9am - 5pm and we are looking for someone who can ideally commit to a minimum of 4 hours per shift. Full training and support is provided and we offer reimbursement of travel expenses. As a Volunteer Receptionist you will cover the reception role during the absence of a member of our regular volunteer reception team. This is a key role within the Hospice. You will be the first point of contact for children and families who visit Russell House as well as for supporters, contractors and visiting care professionals. You will help us to create a warm and welcoming atmosphere while maintaining our expected level of security and confidentiality. Your main responsibilities will include: greeting visitors in a caring and empathetic manner, managing visitors’ signing in, dealing with telephone enquiries, basic clerical and admin tasks, receiving donations and promoting our Gift Aid scheme, handling cash and post. You will also keep the reception area tidy and make sure that up to date and relevant publicity materials are displayed. You will need to have a calm, caring approach and be comfortable talking to people of all ages both in person and on the telephone. Following training you need to be able to use an internal telephone system and be a confident user of email. This hospice-based role will require you to have a satisfactory DBS (Disclosure and Barring Service) criminal record check. All our volunteers are encouraged to attend training and volunteer meetings whenever possible. As a volunteer you will be a representative of Forget Me Not Children’s Hospice. As such we expect you to be well presented, polite and to give a positive message about the work of the charity.
Type Of RegularRequired to Volunteer on
DateMonday Daytime, Tuesday Daytime, Wednesday Daytime, Thursday Daytime, Friday Daytime
Suitable for under 18'sNo
Type of roleAdmin / Retail
Special RequirementsReferences required, Requires a DBS