Witness Service Outreach Volunteer

About this opportunityCAB

The Witness Service provides practical and emotional support and information to witnesses so that they feel valued, respected and informed and able to give their best evidence in court.

Main duties and responsibilities include meeting witnesses away from the court environment, either at their home or other agreed safe place, to assess their needs and provide support. Together with the witness, and where appropriate their carer/ support worker/ parent/ guardian, develop a tailored plan of preparation and support.

The purpose of this preparation and support is to help reduce their anxiety and trauma and enable them to give their best evidence. Training and support will be provided.

About the organisation

We provide free and independent support for both prosecution and defence witnesses in every criminal court in England and Wales.

Our trained volunteers provide practical information about the process, as well as emotional support to help you feel more confident when giving evidence.

What are they looking for?

Witness Service volunteers need to have a caring, mature, supportive and empathetic manner towards others. You need to be friendly and approachable with good listening and verbal communication skills. Flexibility and ability to travel are vital.

Volunteers need to have respect for the diversity of all people, which includes commitment to the service’s objective of ensuring equal access is offered to all witnesses and-and their supporters. Volunteers need to be committed, trustworthy, discreet and prepared to adhere to Citizens Advice Witness Service standards to ensure we deliver a high standard of service to our witnesses and victims. A non-judgemental, impartial and confidential approach to supporting others is essential.

Whilst not essential, this role would suit someone with experience of supporting vulnerable people such as children and young people, people with learning disabilities and /or people with mental health issues.

Date and details

To be a Witness Service volunteer you must:
be aged 18 or over
have at least basic IT skills
be able to commit to a training programme (up to 7 days), which will be followed by an accreditation process.
In return, you will receive:
ongoing support and refresher training
paid expenses
the opportunity to join a dynamic team, develop skills and have a positive impact on the lives of witnesses and their supporters.

How to apply

Apply online here