About this opportunity
Contacting people who have been victims of crime, either over the phone, at the victim’s home or another mutually agreed location. Clearly explaining the role of Victim Support and empowering victims to overcome the emotional, psychological and practical effects of crime. Communicating in a way that is appropriate to the person being supported. Helping people explore how their experience of crime has affected their lives and identifying ways to enable them to recover from the experience. Working with people to identify their individual needs and helping them to choose options they feel are right for them. Identifying situations where we cannot directly meet the needs of the victim and working with the client and the manager to make appropriate referrals. Promoting the rights of people you support and respecting diversity. Giving information about other agencies and their procedures. Giving information and help with applications for criminal injuries compensation. Attending training, support sessions and volunteer meetings. Keeping your manager informed of actions and progress on each case.
About the organisation
Victim Support is the independent charity for victims and witnesses of crime in England and Wales. Last year, Victim Support offered more than one million victims of crime support.
What are they looking for?
The following skills, experience and personal qualities would be an advantage:
Able to commit to mandatory four-day core training for new staff and volunteers. A caring, mature and supportive empathy towards others. A non-judgmental, impartial and confidential approach to supporting others. A commitment to ensuring victims have equal access to our services. Respect for the diversity of their colleagues and clients. Willing to work within their values, procedures and policies. Good listening skills and good verbal communication skills. Basic IT skills suitable for accessing their webpages, internet and emails. Willing to engage in their electronic means of communication, keeping up-to-date with information on their intranet, maintaining personal details on our database, and engaging in two-way communication with staff and volunteers. Friendly, reliable, approachable and confident working in a team.
This opportunity is available to applicants aged 18 and over.
Date and details
They encourage volunteers working with victims to be available for at least two hours a week whenever possible. Working times are flexible as appointments with clients can be made during the day, in the evening (up to 7.30pm) or at weekends.
One to one support is offered.
Travel & phone expenses are offered.
How to apply